What is Exit Interview?
What is an Exit Interview? An exit interview is a formal meeting that is held between the employee who is leaving and either a manager or Human resource representative. It is often held for the purpose of collecting information on how the employee has been within the organization and why he/she is leaving the organization. […]
What is Performance Management in HRM?
What is Performance management in HRM? Performance management is another central responsibility in Human Resource Management (HRM), the purpose of which is to maximise the contributions of employees toward the overall objectives of the workplace. Most simply defined, performance management is the practice of defining expectations, measuring performance, giving feedback, and determining how to enhance […]
What is Retention Rate?
What is Retention Rate? Retention rate indicates the proportion of customers, employees, or users who stay with a company or organisation for a period. It is essential because it gives an understanding of loyalty, satisfaction as well as that of success over a prolonged period. The semi-retention rate measures a business’s ability to retain its […]
What are Employee Benefits?
What are Employee Benefits? Employee benefits can be defined as the non-wage compensation provided to employees by their employer, in addition to their regular salaries or wages. Employee benefits programs are aimed at increasing the level of satisfaction of employees, and their general health, as well as providing some form of protection against financial constraints. […]
Role of Talent Mapping in Workforce Planning
To develop and enhance their recruitment strategies, talent mapping has become an indispensable tool for most organisations. It is a tactical approach that enables organisations to ascertain the availability of human resources, utilize them, and manage the growth of the resources to the organisation. As a result, talent mapping helps to narrow down the talent […]
Customer Service in Business Process Outsourcing (BPO)
What is customer service in BPO? Customer service in Business Process Outsourcing (BPO) is the process of delegating a company’s customer service function to an externally located service centre. Such activities entail managing customer care activities including customer interaction, selling, answering questions, solving problems, and ensuring that customers are content with the goods or services. […]
What is a Reference Check?
What is a Reference Check? Reference check is an essential step in the recruitment process, where HR managers or hiring managers corroborate information given by a job seeker. This entails calling upon the job seeker’s prior employers, managers or supervisors to ascertain their employment history, experience, competence, character and trustworthiness. It also helps employers if […]
Human Capital Management – Everything You Need To Know
What is human capital management? Human capital management (HCM) is the overarching way in which businesses plan to recruit, develop, administer, and maximally utilise the workforce. The human capital management definition encapsulates the idea of employees as assets who bring skills and experiences critical for the success of any organisation. It encompasses more than seeking […]
What is Employee Turnover?
What is Employee Turnover? The turnover of employees is a critical aspect in the determination of the effectiveness of a business and more so human resource management. This involves the actions of employees within an organization and their turnover period, that is the time taken by an employee to leave the organizational job and be […]
Understanding Workforce Planning
What is Workforce Planning? This is a systematic approach to human resourcing that helps firms integrate their personnel with the organisation’s objectives. It is the process of recognising and analysing the needs of the internal human resources of an organisation in such a way that it achieves all its goals. This planning activity further consists […]
