What is Exit Interview?
What is an Exit Interview? An exit interview is a formal meeting that is held between the employee who is leaving and either a manager or Human resource representative....
What is Performance Management in HRM?
What is Performance management in HRM? Performance management is another central responsibility in Human Resource Management (HRM), the purpose of which is to maximise the contributions of employees toward...
What is Retention Rate?
What is Retention Rate? Retention rate indicates the proportion of customers, employees, or users who stay with a company or organisation for a period. It is essential because it...
What are Employee Benefits?
What are Employee Benefits? Employee benefits can be defined as the non-wage compensation provided to employees by their employer, in addition to their regular salaries or wages. Employee benefits...
Role of Talent Mapping in Workforce Planning
To develop and enhance their recruitment strategies, talent mapping has become an indispensable tool for most organisations. It is a tactical approach that enables organisations to ascertain the availability...
Customer Service in Business Process Outsourcing (BPO)
What is customer service in BPO? Customer service in Business Process Outsourcing (BPO) is the process of delegating a company’s customer service function to an externally located service centre....
