What are Professional References?
What are Professional References? Professional references are a necessary part of recruitment and employment procedures. They even give information about a candidate’s work ethics, their skills, and qualifications from someone directly associated with that person. All of them can go a long way in verifying CVs or job applications while offering a much deeper understanding […]
What is offboarding?
What is Offboarding? Offboarding is a standard format through which an organisation provides an off-board if one of its employees resigns, retires, or is terminated from service. Different stages define the offboarding process as an employee leaves in a smooth transfer. It also has to take into account the interests of the employee and the […]
What is Talent Pool
What is Talent Pool? A talent pool is an organised database of potential candidates possessing the skills, experience, and qualifications that meet the present or future requirements of an organisation as they pertain to its workforce. A talent pool meaning goes beyond a mere register of candidates; it aims at setting up a pipeline of […]
What is an Employment Agreement?
What is an employee agreement? The employment agreement acts as a formalized agreement between the two parties by bringing on board the employer, who is the one that gives out the positions and the employee, who is the one that occupies the position. This document describes the job description, duties, pay rate and any other […]
What is Exit Interview?
What is an Exit Interview? An exit interview is a formal meeting that is held between the employee who is leaving and either a manager or Human resource representative. It is often held for the purpose of collecting information on how the employee has been within the organization and why he/she is leaving the organization. […]
What is Performance Management in HRM?
What is Performance management in HRM? Performance management is another central responsibility in Human Resource Management (HRM), the purpose of which is to maximise the contributions of employees toward the overall objectives of the workplace. Most simply defined, performance management is the practice of defining expectations, measuring performance, giving feedback, and determining how to enhance […]
What is Retention Rate?
What is Retention Rate? Retention rate indicates the proportion of customers, employees, or users who stay with a company or organisation for a period. It is essential because it gives an understanding of loyalty, satisfaction as well as that of success over a prolonged period. The semi-retention rate measures a business’s ability to retain its […]
What are Employee Benefits?
What are Employee Benefits? Employee benefits can be defined as the non-wage compensation provided to employees by their employer, in addition to their regular salaries or wages. Employee benefits programs are aimed at increasing the level of satisfaction of employees, and their general health, as well as providing some form of protection against financial constraints. […]
Role of Talent Mapping in Workforce Planning
To develop and enhance their recruitment strategies, talent mapping has become an indispensable tool for most organisations. It is a tactical approach that enables organisations to ascertain the availability of human resources, utilize them, and manage the growth of the resources to the organisation. As a result, talent mapping helps to narrow down the talent […]
Customer Service in Business Process Outsourcing (BPO)
What is customer service in BPO? Customer service in Business Process Outsourcing (BPO) is the process of delegating a company’s customer service function to an externally located service centre. Such activities entail managing customer care activities including customer interaction, selling, answering questions, solving problems, and ensuring that customers are content with the goods or services. […]
